Page 5 - Turkinsurance Digital Magazine

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Alpha Assistance makes an assertive entrance to the assistance market

Alpha Assistance joins the com- in the insurance market. Such circumstances bring opportunities
panies offering assistance ser- for new investments. Right at this point, we will be providing
vices which bear a significant top-level new solutions to our business partners via our themes of
importance for the insurance speed and comfort.”
market. Alpha Assistance aims
to bring a new perspective to Rapid Solutions through Digital Infrastructure
the market through their claim Stating that “speed” has become the top priority within the
of developing rapid solutions framework of service expectations of people in today’s world,
that suit the comfort of their General Manager Özgür Tezer said that precision of all servic-
customers within the scope of es from receiving the accident notification as soon as possible
their overall quality approach. to directing a tow truck to the location and monitoring its ar-
The company is getting ready rival online made a direct influence on customer satisfaction.
to prove its distinction with a “Benefiting from the all of today’s technological opportuni-
state-of-the-art technological ties has been one of the most important and sensitive topics
infrastructure. in our foundation process. Today, chatbots, simplicity offered
by WhatsApp, video calls, micro software, and lots of simi-
Özgür Tezer, General Manager of Alpha Assistance, states that lar applications enable us to offer user-friendly opportunities
there is need for some changes especially in the assistance ser- to our customers. We will use those opportunities to reduce
vices provided for the automotive sector and that the necessities the burden of insurance companies. We have created an infra-
of the digital age can still not be met adequately. “We will in- structure which will let them use a single system to monitor
troduce new practices to the market, and reduce the burden of the entire service from the moment we receive the claim, to
both insurance companies and consumers. We will fully benefit defining the customer, assigning the tow truck driver, as well
from the opportunities provided by the digital world, and devel- as technical services and insurance company transactions.
op rapid solutions for our customers, which constitute one of
the most important factors for them. Therefore, we will simplify Using a single link, our customers will be able to monitor the
the lives of individuals who can easily benefit from our services,” location of the tow truck, see its ETA, and learn which techni-
he says. cal service their vehicle will be taken to; while all those parties
will be aware of each other’s activities simultaneously. This
Speed and comfort are our priorities system will introduce a great simplicity for customers who get
Adding that the newly established Alpha Assistance will receive excited and worried, and do not know what to do in case of a
claims and assistance calls 24/7 from all around Turkey, Özgür loss. We will also prepare digital solutions that will automate
Tezli says: “The pandemic has resulted in compulsory changes in the claims inquiries of insurance companies and will be able
many business models. Automotive and insurance markets have to monitor and manage customer complaints, and offer those
been on the winning side of this process. Profitability has been solutions to the use of our business partners. Our target is to
climbing as a result of the surge of demand in the automotive offer services through fast and low-cost applications that will
market, and decline of losses and addition of new policy models satisfy all parties,” he explains.

Anadolu Sigorta sends support packages to its employees
who are working from home

As a company that has been operating with special precautions ployees to use at home,
for the health and safety of its employees since the first days of as well as sending pack-
the pandemic, Anadolu Sigorta continues to support its employ- ages that include little
ees with aid-packages prepared for remote working system. details such as tea and
With the aim of offering a comfortable and ergonomic working coffee consumed during
environment for employees who continue to work remotely, An- work hours, and a notebook & pen set to the home addresses of
adolu Sigorta has decided to carry some office amenities to the its employees. Anadolu Sigorta keeps providing innovative solu-
homes of their employees. In accordance with the decision tak- tions in accordance with their HR policy to ensure highly moti-
en by the company management, Anadolu Sigorta offers special vated remote working employees, and continues its activities by
amenities such as internet packages or ergonomic chairs for em- prioritizing healthy and happy employees.