“In case of loss, policyholders only need to apply to their insurance companies. The reason for the existence of insurance business is to compensate for losses as soon as possible. We have a dynamic insurance market that has a capacity to pay over 120 million TL in a day. We always stand by our policyholders,” said Atilla Benli, President of the Insurance Association of Turkey.

Emphasizing that policyholders only need to call their insurance companies in case of any loss, Atilla Benli said: “The reason for the existence of insurance business is to compensate for losses as soon as possible. We always stand by our policyholders.”

Saying that total claims paid by the insurance and individual pension markets have nearly reached 127 trillion TL, which accounts for 34 times the Gross Domestic Product (GDP); Atilla Benli added as follows:   

“Our market is of vital importance in terms of both products and services it offers, and the amount of claims it pays. As of the third quarter of 2019, total claims paid our market increased by 12.6 percent; reaching 29.1 billion TL. We have dynamic and strong insurance market that can pay 120 million TL a day. The reason why our insurance companies exist is to compensate for the losses of policyholders. Therefore, policyholders who experience any kind of loss, should first apply to their insurance companies.”

“We always stand by our customers”

Stating that all companies in the market constantly work towards making their claims processes faster and easier, and act with the conscious of the importance of “speed” concept while developing products and services; Benli said:

“When a loss occurs, our policyholders should issue claims, in other words, notify their insurance companies. Notified insurance companies make sure that an independent expert examines the loss. After that, they work on the expert report, and make the claims payment according to the coverage within 1 to 5 days. Therefore, policyholders should directly go to their insurance companies without looking for other channels. They should not forget that we always stand by our policyholders as we have done so far.”