Page 17 - Turkinsurance Digital Magazine

at a glance 15

Enriched “assistance services” from MetLife Emeklilik ve Hayat

MetLife Emeklilik ve mal-spa hotels, or from psychological consultancy to education
Hayat continues to offer consultancy services. Commenting on the assistance packages
new products and enrich that were renewed and enriched within the scope of ‘Value Added
its existing products in Assistance Services’, Deniz Yurtseven, CEO of MetLife Emekli-
accordance with their cus- lik ve Hayat, said: “Insurance is still a highly intangible concept
tomer-oriented approach. for our society. Because, it is generally regarded as a product
Their latest endeavor is that could be used for hard days or to have a better retirement
“Value Added Assistance life. And that day always seems far away. Our researches have
Services”, which were en- shown that people want to benefit from their insurance policies
riched to address different during their healthy and happy days as well. So, we revised our
requirements of different assistance packages in accordance with the requirements of our
customer groups. As one customers and made them more comprehensive. Our packag-
of Turkey’s leading per- es offered alongside our products for the daily requirements of
sonal accident, life insur- our customers include dozens of free or discount services such
ance and pension compa- as medical assistance, optical services, health support services,
nies, MetLife Emeklilik ve air conditioner and combi boiler maintenance, locksmith service,
Hayat has initiated ‘Value discounts at gas stations and thermal-spa hotels, psychological
Added Assistance Services’ project with the aim of enriching consultancy, educational consultancy, children’s health consul-
their existing assistance packages with new services that might tancy, career coaching services, izotomi, hobby clubs, workshop
be required by the target audience of insurance products. Created programs.” “We offer these packages alongside different prod-
with the notion that insurance policies should provide benefits ucts. Our customers also consider what benefits are offered in
for individuals not only during hard times but also during their addition to the risk products they need. In the initial phase of this
healthy days, enriched MetLife assistance packages offer many project, we aimed to offer more than 10 of our products together
advantages and services for policyholders in different areas rang- with advantageous services,” he added.
ing from medical assistance to discounts in gas stations and ther-

Allianz Turkey includes all epidemics in the scope of their health insurance policies

Following the Covid-19 breakout in Turkey, Allianz Turkey took health and managing the
immediate action to compensate for Covid-19 related losses of health risks. Thanks to
policyholders, even though it was out of scope. The company will our strong financial and
also provide coverage for losses related to other epidemics via technical infrastructure
their health insurance policies from now on. After the break- and agile organization, we
out was declared a pandemic, Allianz Turkey decided to pay for were able to cover for the
COVID-19 (Coronavirus) related expenses of their 1.3 million health risks of our policy-
customers, although it was not included in the policy scope. Now holders rapidly as soon as
the company has decided to include all epidemics in the scope the pandemic broke out in
of its health insurance policies. As a company that has taken Turkey. Now we say ‘Alli-
all the necessary measures and turned them rapidly into actions anz is there for you’ once
during these tough times, Allianz Turkey will cover for the ex- again, and we are adding
penses arising from sicknesses due to potential epidemics in the all epidemics in the scope
future within the scope of the policy coverages and limits. Tolga of our health insurance
Gürkan, CEO of Allianz Turkey, said that they had been covering policies. We keep insuring
for the expenses of policyholders who issue claims for COVID-19 the health of our policy-
despite it is not included in the scope of health insurance poli- holders,” he said. Epidem-
cies since the first day of the coronavirus breakout in Turkey. ic coverage will be valid for both 1.3 million existing policyhold-
“As the insurance market, our job is based on estimating and ers of Allianz, and for the new personal and corporate health and
managing both short and long term risks. These tough times complementary health insurance policies, in accordance with the
experienced by the whole world reminded us the value of our policy limits and conditions.