Page 12 - Turkinsurance Digital Magazine

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the resulting economic difficulties? What experiences have istry of Agriculture and Forestry, all members of our Boards of
you gained from 2020 in terms of business conducts and pro- Directors, stakeholders, related institutions and our employees. I
cess management? would like to mention a few of them:

I would like to state that 2020 has been a productive year for us, We have extended policy acceptance dates for some policies in
and the system has continued to improve. We are going through order not to cause distress for our producers. We have allowed
these difficult times in a highly proactive and programmed man- greenhouse insurance policy renewals to be made without con-
ner with our entire team. Within the framework of our services, ducting the risk analysis. We have allowed insurance policies to
we are conducting our activities in cooperation with our stake- be issued for the “extended scope” of sheep and goats insurance
holders and without any interruptions. without any risk analysis. Policies can be issued after policy-
holders have given a statement of the animals to be insured and
To fight this pandemic, we have confined ourselves to our homes agents selected them on the system.
across the country. This has proven the importance of technology
once again, and became more widely used. And during this time, Moreover, our experts have continued to do their jobs during the
we have yielded the benefits of our recent investments in our pandemic. As a part of quarantine decisions, we have enabled
technological infrastructure and importance we have attached the experts of Agricultural Insurance Pool to communicate with
to digitalization. We have reminded our farmers and producers official authorities rapidly, so that they can swiftly do their as-
that they can easily carry out transactions related to agricultural sessments before the disappearance of loss indicators. We have
insurance via our contact center, mobile application and website. taken necessary permits on time, avoiding potential sufferings on
We have launched new applications to simplify and accelerate policyholders’ part.
agricultural insurance transactions.
Due to the influence of rapidly developing information and com-
We have detected negative impacts of the pandemic on our busi- munication technologies in recent years, our institution has of-
ness processes, and rapidly taken steps to simplify our processes. fered the freedom of not being bound to times or places; therefore
We have launched a number of new practices and application we continued our online trainings as a popular choice inside our
with full support of the Ministry of Treasury and Finance, Min- institution. We have also organized online trainings about crop
and livestock insurance lines for our experts. In livestock insur-