Page 17 - Turkinsurance Digital Magazine

at a glance 15

Allianz Turkey’s operations are entrusted to Fahri Kaan Toker

Allianz Turkey has entered of Allianz Turkey as of 1 January 2019.
the new term with a new
management structure. Fahri Kaan Toker received his Bachelor’s and Master’s de-
Having led the Auto Insur- grees at Marmara University, Department of Business Infor-
ance Team, the first team matics. In 1999, he began his career at Vision Net Software
that began to work in ag- Development Company as founder and managing partner. He
ile methodology as of June joined Allianz Turkey Family in 2008 as the Manager of the
2018, Fahri Kaan Toker has Program Management Office and continued with diverse roles
been promoted to Chief Op- as Transformation Projects Manager, Head of Claims and Di-
erating Officer. The position rector of P&C Operations. Toker was appointed as the Leader
was vacated by Tolga Gür- of Auto Insurance Team in June 2018. Starting from 1 Janu-
kan, who was appointed as ary 2019 he will continue his duties as Chief Operating Officer
the Chief Executive Officer and Executive Board Member.

Insurer robots are coming

New technologies and changing customer expectations are driv- organization, considering its
ing insurance market into such a rapid change that has never been long-term benefits.
seen before. As a result of their interactions with companies like
Amazon, Uber or Airbnb; customers are expecting more options, The report underlines that in-
more flexibility and better communication that understands their telligent automation delivers
perspective. In its ‘Automated Insurer’ report, KPMG lists the 5 critical transformational
advantages of ‘intelligent automation’ process as one of today’s benefits:
business obligations. Intelligent automation does not only help
insurance companies improve the waiting times for customers or • Productivity and perfor-
steer their qualified employees towards more important missions, mance: Software and algo-
but also increases service quality, auditability, and employee sat- rithms are not subject to the
isfaction. same challenges as human
employees. Unlike people, ro-
Managers are worried bots do not take vacations or
KMPG’s latest CEO Outlook research revealed that the managers become ill, but work 24/7. On
of insurance market are worried about technological changes. 86 average, insurers leveraging
percent of the CEOs who participated in the survey stated that robotic process automation
they tried intelligent automation in their markets to a limited can reduce operations handling time by 40 percent.
degree. Although they are aware of the ongoing change, a very • Employee Satisfaction: By automating routine, manual and re-
small part of insurance managers said they completely opened up petitive tasks, human employees can focus on more strategic and
their companies to intelligent automation. rewarding work. This means that each employee provides more
value to the organization during their working hours.
How will workforce be impacted? • Scalability: With intelligent automation, software robots can
Sinem Cantürk, Financial Services LoB Executive at KPMG Tur- instantly scale up or down to respond to current demand; and do
key, emphasized that robotic automation in insurance should be not require overtime pay for top performance during peak times.
planned by considering its potential impacts on the human work- • Quality and Reliability: Software robots perform consistently
force. Cantürk said: “People are unfoundedly worried that the and reliably, solving problems the same way every time. This re-
change will result in bulk dismissals; however, companies should duces or eliminates the impact of human error on routine pro-
have a good understanding of the impacts of such a change on cesses.
their organizational structure.” She said that intelligent automa- • Auditability: Robots create the perfect audit trail. This level of
tion would have limited impacts on companies if it is implement- record-keeping is especially in light of the increasing regulatory
ed to a small scale; but it should rather be spread out to entire burden both nationally and internationally.