AXA Sigorta developed the “AXA Independent Life Line” digital information line to enable health insurance holders who stay at home due to age restrictions or surgery during the pandemic process to meet their own needs easily. The AXA Independent Lifeline, which can be used by health insured persons of all ages who have recently undergone surgery in addition to health insured persons aged 65 and above, aims to make life easier for customers. AXA's Independent LifeLine, which will be in use as of April, offers many services for situations that may occur at unexpected times, such as electricity, water, locksmith, renovations, paint, in the house or summer residence, daily needs such as technical advice, shopping support.

Health insurance holders aged 65 and over who want to benefit from AXA Independent Lifeline are offered technological consultation, grocery shopping, daily support, in-home repair and remodeling services carpet and sofa washing organizations, vehicle maintenance and repair services, residential security consulting, and implementation issues, travel services, such as a wide range of operations and hobby clubs. Within the scope of the technical consultancy service, it is aimed that health insurance holders aged 65 and over will benefit from the opportunities and facilities provided by the increasingly digitalized world with the assistance provided in subjects such as phone use, video, and written application download and use, sending and following messages, and opening social media accounts. Customers who undergo surgery, on the other hand, can benefit from the healing power of music during their convalescence period by accessing numerous music and podcast content thanks to the 1-month free membership opportunity on the music platforms offered within the scope of the service.

Health insurance holders of all ages who have undergone surgery can benefit from the cleaning organization service, daily grocery shopping support, and repair and renovation organization services for housing or vehicles within the AXA Independent Life Line until 15 days after their surgery.

Firuzan İşcan, Chief Sales and Marketing Officer of Axa Sigorta said: “As AXA Sigorta, our top priority is to move beyond the company that pays the damages and become a solution partner. We are with our customers whenever they need us. In this direction, as a company that is at the center of its business to protect and insure people, we reveal our expertise in all areas that are important for human life, from business life to homes, from transportation to health, from the environment to the economy.  We design all the solutions and innovations we have developed from this point of view. With this application, which is the first in the industry, AXA Sigorta wants to show that we are with our customers in the moments when they need it most, as well as being a reliable solution partner in health.”

Sanem Çıngay, Chief of Individual Technical Operations said: “During the pandemic, our citizens aged 65 and overstayed at their homes within the framework of various restrictions for their health and safety. This situation made it difficult for them to meet some of their needs. It also applies to our insured persons who have undergone surgery regardless of the pandemic and need support to maintain their daily life. Considering these needs, we aim to offer the benefits of the digitalized world during the pandemic period to our health insurers of all ages who are in the postoperative convalescence period together with our health policyholders aged 65 and over, and facilitate their lives with the AXA Independent Life Line.