BNP Paribas Cardif Türkiye's Claims Acceptance Rate Reached 91.41 Percent

Acting with the mission of making insurance more accessible, BNP Paribas Cardif Türkiye has increased its claims acceptance rate to 91.41 percent through its customer-focused approach and strong operational structure.

As the “Insurer for a Changing World,” BNP Paribas Cardif Türkiye continues to make a difference in the insurance sector with its customer experience-centered approach. Operating in Türkiye for 18 years and standing out with its broad service structure covering various sectors, the company once again demonstrated the importance it places on customer satisfaction by raising its claims acceptance rate to 91.41 percent as of 2025.

Acting with the mission of making insurance more accessible, BNP Paribas Cardif Türkiye provides its customers with fast solutions anytime and anywhere through its investments in digitalization and customer-focused service approach. The company continuously monitors the services it offers through various metrics and focuses on improving the customer experience at every stage. Necip Cihan Tatari, Marketing Director of BNP Paribas Cardif Türkiye, made the following remarks on the subject: “Our closely monitored value proposition approach encompasses providing fast and effective solutions to the needs of both our business partners and end customers. In line with our approach that places customer value at the center of all our services and solutions, we prioritize customer satisfaction. The fact that our claims acceptance rate has exceeded 90 percent is a concrete reflection of this approach.”

Stating that, together with the increase in claims requests, the speed of processing claims has become an even more critical priority for both customers and business partners, Necip Cihan Tatari said: “As BNP Paribas Cardif Türkiye, in order to respond to this need, we have fully digitalized our claims processes and designed a five-step structure through which our customers can carry out all stages online—from claims notification and document upload to process tracking and receiving 24/7 support. Thanks to this transformation, we have significantly shortened the time required to finalize applications, making processes more transparent and accessible. At the same time, through our automation applications and the effective use of digital channels, we achieved up to a 40 percent improvement in the completion time of claims processes, particularly for the customers of our business partner Türk Ekonomi Bankası (TEB). While this structure increases our operational efficiency, it also helps us provide our customers with a faster, more reliable, and uninterrupted experience.”