In order to provide a better customer experience, HDI Sigorta is breathing new life into its feedback processes under the leadership of General Manager Ceyhan Hancıoğlu.

Aiming at high-level satisfaction by better understanding the needs and expectations of its stakeholders, HDI Sigorta has launched the open e-mail application ‘Ceyhan Hancıoğlu is Listening to You’ as the first in the sector. In this way, HDI Sigorta customers, agents and business partners will be able to contact Hancıoğlu directly via c.hancioglu@hdisigorta.com.tr e-mail address and transmit their opinions, suggestions and requests, and they will be able to get a refund after the evaluation. It is expected that the interest in the application, which was launched in order to establish strong and long-term relationships based on open communication with all stakeholders, will be intense.

Emphasizing that they aim to make their customers and stakeholders a part of their solution processes, General Manager Ceyhan Hancıoğlu said: “As HDI Insurance, our customer-oriented approach and the satisfaction of our customers are behind our successes. We are implementing services designed specifically for our customers' risk perceptions and expectations every day with the aim of making a difference for our insureds. I will also contact my teammates at every point of the process on this path, which we have come out with the motto ’We Have a Promise for the Better". After that, all our stakeholders will be able to contact me directly if they need. We will evaluate each feedback as an opportunity to improve ourselves by examining the feedback we receive from all channels with precision.”