Page 11 - TurkInsurance Digital Magazine

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A first in Turkey by Quick Sigorta

Quick Sigorta customers are now Policy Cancellation Due to Vehicle Sale: It is now possible to is-
able to carry out their own pol- sue the endorsement in two easy steps by using the “Policy Num-
icy endorsement transactions ber” or “License Plate Number” and “Date of Notary-Approved
(amendment, addition, transfer Contract (Selling Contract), if the vehicle is officially sold and
transactions) themselves. Ah- the policyholder holds a notary approved “Vehicle Selling Con-
met Yaşar, General Manager of tract”.
Quick Sigorta, stated that they
continued to work towards ac- Change of License Plate Number on Policy: The policyholder will
celerating and simplifying many be able to issue the endorsement in two easy steps by using the
business processes and added: “Policy Number” and “Registration Document Serial Number”
“Endorsement is one of the espe- if they hold the “New Registration Document of the Vehicle”.
cially frequent transactions, which
will significantly be accelerated In case the information entered by the policyholder does not
and simplified by our new system. match the information at the General Directorate of Security
Our customers and agents can Affairs (EGM), the system will request the policyholder to up-
now easily carry out endorsement load their selling contract. Upon completion of this process, the
transactions. Especially vehicle purchasing and selling transac- technical operations team will receive and e-mail to conduct the
tions make it necessary to complete endorsement activities rapid- transaction.
ly. Our new application addresses that requirement.”
Endorsement activities to be conducted over the website and Endorsement transactions can be carried out on telephone by di-
through the IVR system will progress as follows: aling the information on IVR system; however, more than 1250
Quick Sigorta agents continue to provide endorsement services.

New mobile application from Türk Nippon Sigorta: “Turk Nippon Mobile”

Türk Nippon Sigorta has launched a new application in mobile ‘An innovative platform that
insurance field. Developed for iOS and Android devices, new makes life easier’
“Türk Nippon Mobile” application helps customers of Türk Nip-
pon Sigorta monitor their motor and traffic insurance policies, Dr. E Baturalp Pamukçu, Gen-
no matter which company they bought it from. They can inquire eral Manager of Türk Nippon
the status of their claims files using the mobile app, or benefit Sigorta, gave a statement for
from the towing service with just a single touch of a button. An- the launch of new application
yone who downloads the application, Türk Nippon Sigorta cus- and said; “With our new mobile
tomer or not, can create their travel health insurance policies for application, we have created an
their trips abroad by selecting any agent they want; and they can innovative platform that will
receive news about Türk Nippon Sigorta campaigns. make life easier not only for the
customers of our company, but
User-friendly also for people who are not our
Aiming to offer interactive conveniences for its customers and customers but care for insurance
customer candidates, “Türk Nippon Mobile” was envisioned as a in their lives. Internet and mobile
user-friendly application with its easy-to-use design and contents devices have taken their indis-
that are detailed to fit the customer requirements. pensable places in addressing the insurance requirements, just
like in other areas of our lives. Therefore, offering high-quali-
One of the most important features of the application is that it ty and most effective services for requirements has become an
lets its users to view their motor and traffic insurance policies obligation. At that point, we have decided to launch a mobile
over this platform, regardless of the insurance company. Moreo- insurance platform where people can easily carry out their in-
ver, users can easily access all details and information regarding surance-related activities without losing our close-proximity to
their claims files over the app’s claim inquiry section. The ap- our customers, and without snatching them away from our sales
plication has another handy feature that helps the policyholders channels. I believe that anyone who downloads, examines and
share the location of their damaged/broken vehicles with a single uses our application will agree with us in this regard. Pamukçu
touch of a button and easily directs towers to the location with- added that aimed to take customer satisfaction to higher levels
out requiring any address description. Users can rapidly and eas- by continuing to offer all their technological resources for the
ily create their travel health insurance policies online by selecting use of their customers, and keep walking along the same path by
the agency of their preference, which stands out as another prac- adding new ones to their digitalization activities.
tical and user-friendly feature.