Page 11 - Turkinsurance Digital Magazine

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BNP Paribas Cardif Emeklilik listens to the customers

BNP Paribas Cardif Emeklilik regularly organizes a “Custom- pany, we care a lot about un-
er Council” as a proof of its customer-oriented approach. The derstanding the tendencies of
most recent Council was organized at Feriye Palace, İstanbul. our customers and developing
Işık Ökte, Chief Strategy Officer or TEB Yatırım, was invited our activities accordingly.
as a speaker and BES participants were invited as guests. Main Therefore, we organize our
topics of the meeting were markets and performances of Cardif ‘Customer Council’ activities
Emeklilik’s pension funds; while BNP Paribas Cardif Emekli- in line with this customer-ori-
lik listened to the experiences, expectations and requirements of ented approach. We have al-
its customers. The company organized the event with the aim ready initiated new services
of gaining some insight towards increasing product and service that created a difference in
quality, and shared information about its customer-oriented the market thanks to the in-
communication activities and digital marketing tools. Their in- sights we have gained from
ternet branch and mobile application were also introduced to the these meetings. We will keep
customers as a part of the presentations. listening to our customers
and creating values to address
Gökhan Sertsöz, Assistant General Manager of Bankassurance their expectations in the com-
at BNP Paribas Cardif, gave a statement and said: “As a com- ing terms.” Gökhan Sertsöz

Turkish insurance market pays 6.3 billion TL in compensations for motor and traffic
lines during the first half of 2018

ket announced that the amount of compensations paid in motor
and traffic lines reached approximately 6.3 billion during the
first half of 2018. Besides covering the material and non-ma-
terial liability risks of vehicle owners and third parties whom
they may harm during accidents, traffic and motor policies also
offer additional services such as replacement vehicles or road as-
sistance. Mobile Accident Report Application (https://mkt.sbm.
org.tr) developed by the Insurance Information and Monitoring
Center (SBM) enables drivers to fill out accident reports rapidly
by using Android or IOS devices. Drivers can also access their
policy details over this application, and are notified via SMS
when the accident fault has been determined via mobile reports
that are automatically delivered to insurance companies.
According to the statistics announced by the Insurance Associa-
tion of Turkey (TSB), insurance market has paid 6.3 billion TL 613 thousand accidents and 1629 deaths in 6 months!
in compensations for the motor and traffic lines during the first
half of the year. Underlining the importance of buying motor Insurance Association of Turkey reminds that wearing seatbelts
and traffic insurance policies, TSB has reminded all drivers and is a must for both front and rear seats. Joint statistics by the
passengers to comply with traffic rules. General Directorate of Security Affairs and Insurance Infor-
mation and Monitoring Center show that nearly 613 thousand
TSB’s announcement emphasized that 90 percent of traffic acci- traffic accidents occurred in the first half of 2018. Reports by
dents occurred in open air and straight roads, and reminded the the General Directorate of Security Affairs indicate that 1629
drivers who will drive long distances for the holidays must com- people died and more than 146 thousand people were wounded
ply with safe-driving rules. Conducting several projects in order at the moment of crashing in those accidents. During a car acci-
to decrease the number of traffic accidents and create an aware- dent, a typical rear passenger can be flung forward with a force
ness of travel safety, TSB also supports the campaign called reaching 5 tons and endangers the life of the front passenger
“This belt suits you well”, which is conducted by the General with the impact of the crash. Wearing seatbelt in the rear seat
Directorate of Security Affairs, with the aim of getting people prevents two thirds of deaths and injuries in the rear seat and 6
the habit of wearing seatbelt in the rear seat. Protecting citizens percent of the deaths in the front seat. Rear seat passengers are
against risks for the continuity of a secured life, insurance mar- mostly injured from being flung, and wearing a seatbelt decreas-
es the intensity of injuries up to 50 percent.