Page 29 - Turkinsurance Digital Magazine

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Personalized services from MAPFRE Sigorta General Service

MAPFRE Sigorta lets its motor insurance policyholders live
a comfortable technical service experience at Genel Servis
Vehicle Repair Centers that are TQ quality certified. MAPRE
Sigorta Genel Servis Vehicle Repair Centers continue offer-
ing services in full compliance with all the hygiene standards
during the pandemic; and unlike other technical services, they
carry the service of vehicle repairs to a different dimension
by offering with their libraries and KIOSK system as well as
offering comfort and personalized services to customers.

As one of the strongest companies of Turkish insurance mar-
ket, MAPFRE Sigorta supports its motor insurance cus-
tomers during loss with their principle called “you have got
your friend”. With their top-level attention to coronavirus
measures, MAPFRE Sigorta Genel Servis Vehicle Repair
Centers manage all repair-related requirements from losses
to the right repairing methods, from original spare parts to
high-quality vehicle repair services under a single roof.

Women’s touch to loss assessment and library for em-
ployees at MAPFRE Sigorta Genel Servis

In addition to employing 153 people, MAPFRE Sigorta
Genel Servis carries the concept of car repair to a differ-
ent dimension with female loss representatives, which is a
first in the market. Genel Servis is also distinguished from its
peers with their library and KIOSK system. They also have a
private cafeteria and reading room to ensure a comfortable
atmosphere for the employees, proving that they prioritize All Covid-19 measures are implemented
employee and customer satisfaction.

Lifelong guarantee… Within the scope of MAPFRE Sigorta’s Covid-19 precau-
tions, MAPFRE Sigorta Genel Servis Vehicle Repair Centers
adheres to the following precautions:
Operating from 7 points across Turkey, MAPFRE Sigorta • Transparent barriers have been installed between employ-
Genel Servis holds TQ quality certification with their excep- ees and customers and red stripes have been set up to indicate
tional service quality. At Genel Servis, vehicles are repaired social distance in areas where customers walk in
according to the international quality standards by techni- • General health status (body temperature measurement etc.)
cians trained at the world’s leading research, development of all employees and customers are checked
and training centers in the field. MAPFRE Sigorta stands by • Kitchen and other food/beverage services have been ceased,
the quality of the repair services offered by its Vehicle Re- service personnel are now responsible from hygiene only
pair Centers, offering lifelong guarantee for the repair works. • Employees that normally get to the office using public
Moreover, in a short while after delivering the vehicle back to transportation are now using company vehicles.
its owner, MAPFRE Sigorta Genel Servis employees provide • Employees that can work remotely continue working from
a detailed report to the owner regarding the latest status of their homes
the vehicle including the cleaning and oil status by sending • A new special pandemic meeting room was built
them an informative link.