Page 23 - Turkinsurance Digital Magazine

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Vakıf Emeklilik registers customer satisfaction

Vakıf Emeklilik has successfully passed the audits by Tüv-Süd, examined and analyzed,
one of the world’s most prestigious certification companies, and all our documenta-
and received Quality Management Certificates of ISO 18295, tion was assessed during
ISO 9001 and ISO 10002. the audits by Tüv-Süd; as
a result of which, not a
Vakıf Emeklilik passed ISO audits infallibly and registered its single incompliance was
work on customer satisfaction and professional management detected. Our company
standards. received excellent results
in all of the three stand-
Vakıf Emeklilik was entitled to receive ISO 10002 and ISO ards.” Emphasizing that
18925 certificates which provide significant added value in the ISO certificates they
customer satisfaction by managing customer complaints effi- received would result in
ciently and adopt the highest-quality service approach in cus- a significant increase in
tomer contact center standards. customer satisfaction, he
said: “Vakıf Emeklilik
The company has also structured the development of its man- focuses on the techno-
agement systems according the requirements of the digital logical and managerial
era, bringing them the ISO 9001 certificate as well. requirements of our era,
which helps us address
Volkan Sinan, Assistant General Manager at Vakıf Emekli- customer requirements infallibly and on time; and try to pro-
lik, stated that they went through an intense preparation pro- vide them with higher quality services.”
cess before the audits and added: “All of our processes were

Striking first quarter performance from by 24.2 percent in terms of non-life agency premiums over the
same period of previous year, Groupama Sigorta reached its
Groupama target of exceeding the market average with a growth of 33.6
percent.
Groupama shows a suc-
cessful performance 46.4 percent growth in motor casco
for the first quarter of Despite the decline in new car sales, Groupama’s motor casco
2019. While the market premiums increased by 46.4 percent thanks to new business
grew by 24.2 percent in partnerships. The market growth in this branch stands at 16
terms of non-life agen- percent. At the end of March 2019, number of motor casco
cy premiums over the policies issued by the insurance market decreased by 7.5 per-
same period of previous cent compared to the same period of 2018; while Groupama
year, Groupama Sigorta has increased the number of its policies in this line by 15.5
managed to exceed the percent.
market average with a Philipppe-Henri Burlisson, General Manager of Groupama
growth of 33.6 percent. who stated that Groupama Sigorta and Groupama Hayat gen-
erated a total net profit of 50.5 million TL, added as follows:
Opening the year 2019 “Our successful results for the first quarter of 2019 have cre-
with the strategy of sus- ated an exciting start for this year, which we announced as a
tainable and profitable year of transformation. Excluding the Agricultural Credit Co-
growth, Groupama has operative premiums, we have managed to increase our overall
rapidly begun to see the positive results of this strategy on premium production over the market averages. I completely
its balance sheet results. The company’s agreement with the believe that we will catch the uplifting positive results of this
Agricultural Credit Cooperative ended in 2018; yet they man- strategy which we initiated under the motto ‘We will achieve
aged to grow considerably, especially in the agency channel, all together.’ Therefore, I would like to congratulate all my
during the first three months of 2019. While the market grew colleagues and our agencies.”