Page 27 - Turkinsurance Digital Magazine

25

Transactions are easier with Vakıf Emeklilik Mobile Branch

ing practical solutions via a new feature that displays up-to-date
fund accumulation and fund distribution change requests phase
by phase. With the Mobile Branch, participants can login to the
internet branch whenever and wherever they want, monitor their
account activities and fund performances, and do the changes
they want easily and swiftly.

Individuals that are not participants of Vakıf Emeklilik are able
to calculate their estimated accumulations until their retirement
by selecting their ages, contribution payments, total payment
amount and pension plans from the potential accumulation ta-
ble. Users can also display the estimated annual payments they
need to make for the amount of compensation they expect to
receive in case of death, disability and sickness within the scope
Vakıf Emeklilik offers annual life insurance, personal accident of other products of Vakıf Emeklilik, in other words, annual life
insurance and individual pension products via “Vakıf Emeklilik and personal product policies.”
Mobile Branch”, which has recently been redesigned to comply
with customer expectations with the aim of using the innovative Voice command, fund bulleting monitoring and app to
solutions provided by the digital world most accurately. Özgür app features are coming soon
Obalı, General Manager of Vakıf Emeklilik, met with press
members to explain the new features of their Mobile Branch. Announcing the good news that the new features of Mobile
He said they put a lot of effort for digitalization in recent years. Branch will not be limited to these recent additions, general
Deputy General Managers Volkan Sinan and Cenk Torgalöz also manager Özgür Obalı summarized the future additions as fol-
attended the press conference. Stating that they constantly im- lows: “Voice command will be one of the new features. Users
proved the Mobile Branch, which had been launched in 2014; will be able to reach many details in the mobile branch such as
Özgür Obalı explained the new features in following statement: total accumulations and fund distribution via voice commends
over Siri, and be informed about the latest developments in
Mobile Branch gets new “user-friendly” features markets. We will also make it easier to switch from VakıfBank
application to VakıfEmeklilik application. Thanks to app to app
“Customer security precautions have been maximized thanks to feature, which will be a first in the market, users will be able to
the new fingerprint and Face ID functions added to the new Mo- reach our Mobile Branch by clicking a single button on our main
bile Branch, which will simplify the life for participants and of- shareholder VakıfBank’s application.”
fer them a personalized experience. With this feature, it became
possible to verify and even change the phone numbers of Mo- 4 projects have progressed with the foundation of R&D
bile Branch users. With the new application, password changing Center
transactions were included in the application; and customers are
now able to conduct many transactions over the Mobile Branch During the press conference, Obalı also shared the details about
without needing to call the contact center. We have also added the R&D Center which was founded in accordance with Vakıf
3D secure feature. Moreover, participants will also be able to Emeklilik’s strategy of technology and digitalization. He told
compare fund performances to other investment tools such as the press that they have made progress in 4 different projects,
gold or ISE (İstanbul Stock Exchange). New Mobile Branch even though it had only been 6 months after the opening of their
also gained a new feature that will enable customers to display R&D Center. “Just like our Mobile Branch, our R&D Center is
their account activities and payment receipts via simple steps a first in our market. At our R&D Center, we aim to contribute
and anytime they want.” to the development of our country and raising competent human
resources in new technology by using new technologies that pio-
Fund distribution changes can be monitored online neer the digitalization of Turkey. Vakıf Emeklilik R&D Center
develops innovative projects in many fields such as Artificial In-
Özgür Obalı, who told that the new application will help cus- telligence, machine learning, Blockchain and Internet of Things.
tomers gain speed and time, said that the Mobile Branch was For our project that was approved within the scope of TEYDEP
a product of Vakıf Emeklilik’s customer-oriented business cul- (TUBITAK Technology and Innovation Grant Programs), we
ture. Stating that the application also enables users to conduct are cooperating with academicians from the pioneer universities
insurance and fund transactions easily, Özgür Obalı added as of Turkey. Our primary targets by finalizing our R&D projects
follows: “We aim to increase customer satisfaction by offer- are to expand the pension market of our country, and increase
customer satisfaction and security,” he said.