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22 at a glance


      Tur Assist and Wowwo Collaboration in Second-Hand Car Warranty


      With Warranty, a privileged car warranty specially developed by
      Tur Assist for second-hand cars, Tur Assist continues to be a
      preferred warranty provider of second-hand car users and cor-
      porate brands. An important collaboration has been established
      between Tur Assist and Wowwo, a company which offers reliable
      solutions for purchasing a second-hand car without need for a
      bank loan and a guarantor. Accordingly, customers of Wowwo
      will also have Warranty from Tur Assist for 1 year or 25.000
      kilometres. So, thanks to the second-hand car warranty, they will
      both enjoy a safe drive and have the assurance of using any road
      assistance services available across Turkey for free by just calling
      the call center of Tur Assist.

      Standing by the consumers in different areas from road assis-  components such as engine and gearbox are guaranteed against
      tance to towing, from home assistance to air ambulance through   risks of mechanical and electrical failures under Warranty prod-
      over 6 thousand service providers since 1996, Tur Assist has en-  uct. “Meanwhile, many other privileged services such as compre-
      tered into an important business collaboration with Wowwo, a   hensive road assistance service, replacement car and accommo-
      company offering reliable solutions for purchasing a second-hand   dation service are offered to the customers of Wowwo. I wish, our
      car without need for a bank loan and a guarantor. Under the   collaboration with Wowwo, which has brought a breath of fresh
      collaboration, Wowwo will offer Warranty, the second-hand war-  air to the car market through the payment solutions it offers,
      ranty service of Tur Assist, to the buyers of second-hand cars for   will bring good results for both enterprises,” said Fenercioğlu.
      1 year or 25.000 kilometres free of charge. Thanks to the priv-  And added “Being the only company in the Turkish automotive
      ileged second-hand car warranty service, Warranty, the owners   market which has been delivering the second-hand car warranty
      of second-hand cars will be able to drive their cars safely and on   services successfully since 2003, Tur Assist aims hundred percent
      the other hand will be able to use the road assistance services of   customer satisfaction through the benefits under the car warranty
      Tur Assist free of charge by calling the call center of Tur Assist   packages, along with the assistance services delivered through its
      on 24/7 basis.
                                                             network of service providers. The second-hand warranty package,
                                                             Warranty, is adds a surplus value to the cars. In addition, the car
      Commenting on the collaboration with Wowwo, Tur Assist Gen-  owners are protected against the financial burden of unexpected
      eral Manager Cemal Fenercioğlu said that a number of valuable
                                                             expenses created by their car.”


       Allianz Turkey receives best customer experience award


                                   Within  the  scope  of  ALFA  tomers. We focus on listening to and understanding them, and of-
                                   Awards,   an   organization  fering products and services that are customized for their needs.
                                   that rewards brands that are  Therefore, we develop insurance models supported by technology
                                   best  in  customer  experience  that can easily be understood by our customers and help us offer
                                   management,  Allianz  Turkey  the right product through the right channels.”
                                   received  the  ALFA  award  in
                                   the  category  of  ‘Insurance  ‘We say ‘Allianz is by your side’ to our customers’
                                   Companies’. The event is or-  Stating that they manage their customer relations under the mot-
                                   ganized  by  Marketing  Tur-  to of ‘Allianz is by your side’, Özdemir added as follows: “For
                                   key  Magazine  and  rewards  us, this is not only a motto. We abide by our word, and realize
                                   companies  that  are  best  in  several programs to make life more comfortable for our custom-
                                   customer experience manage-  ers who trust us with their health, their assets and their future.
                                   ment since 2015. This year’s  As Allianz, we are aware that improving customer experience is
                                   award ceremony was held on  the only way to stand out among the competition; thus, we con-
                                   24 May 2018 at İstanbul Bo-  stantly improve and enhance our products and services in light of
       montiada. Okan Özdemir, Assistant General Manager of Mar-  the feedbacks we receive and analyses we carry out. We proceed
       keting, and Erkan Işıksal, Director of Customer Management,  along our path by combining our global experience with our local
       received the reward on behalf of Allianz Turkey.      knowhow.” ALFA Awards rewarded the winning brands based
                                                             on  the  results  of  ALFA  Customer  Experience  Index  research,
       In his speech during the ceremony, Okan Özdemir emphasized  which was surveyed in 12 cities with 1200 people. In face-to-face
       that Allianz put ‘customer-oriented’ approach in the center of all  interviews carried out in İstanbul, Bursa, Balıkesir, İzmir, Anka-
       its activities and added, “We are working with a vision that goes  ra, Kayseri, Adana, Gaziantep, Malatya, Samsun, Trabzon and
       way beyond covering for damages and compensations; we care  Erzurum; customers evaluated brands according to their wishes
       about supporting the lives of our customers whenever they need  of experiencing, quality of brands’ communication activities and
       us.  Our roadmap is determined by the expectations of our cus-  recognition by consumers.
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