Page 22 - Turkinsurance Digital Magazine

20 at a glance

MAPFRE Sigorta and Fundación MAPFRE support earthquake victims in İzmir

In order to support the earthquake victims in İzmir, MAP-
FRE Sigorta has started offering its online medical consul-
tancy application called “Bi’ Doktora Sor” free of charge.
Moreover, Fundación MAPFRE sent disinfectants and surgi-
cal masks worth 50 thousand EUR.

MAPFRE Sigorta and Fundación MAPFRE started working
towards healing the wounds of the victims immediately after
the earthquake that occurred in İzmir on 30 October 2020.

MAPFRE Sigorta supports earthquake victims with its on-
line medical consultancy app “Bi’ Doktora Sor”
MAPFRE Sigorta customers, agents and agency employees
who live in İzmir can benefit from the medical consultancy
services provided by “Bi’ Doktora Sor” application by call-
ing the contact center until the end of the year. To benefit Metropolitan Municipality. In May, Fundación MAPFRE
from the online medical consultancy application, policyhold- had also donated 4.1 million TL to Turkey as a part of its
ers who have suffered from the earthquake can call MAP- plans to allocate 35 million EUR to 27 countries with the aim
FRE Contact Center at 0850 755 0 755 between 08:00 and of supporting the medical sector and helping society’s most
20:00. disadvantaged groups.

Fundación MAPFRE donates disinfectant and surgical masks “We should not ignore the coronavirus risk that increased
to earthquake victims in İzmir with the earthquake in the region. We know that social dis-
tancing, wearing masks and hygiene save lives. Therefore, we
Aware of the continuation of the pandemic alongside the are sending masks and disinfectants which are the most ba-
earthquake, Fundación MAPFRE donated disinfectants and sic needs in tent cities. We believe that we can recover from
surgical masks to earthquake victims in İzmir. The donations these days if we stand together,” said Stefan Jensen, CEO of
were made and will be distributed in coordination with İzmir MAPFRE Sigorta.

Aksigorta’s ‘My Customer First’ Team is number one in Turkey

Contact Center Awards

Aksigorta’s “My Customer Manager of Aksigorta, stated that working from home mod-
First” Team which was estab- el worked smoothly thanks to their successful investments in
lished during the pandemic digital infrastructure. “In June, we established our new com-
received an important award. plaint management and customer satisfaction team called
Aksigorta has transitioned to ‘My Customer First’ as a new level of service inside our con-
‘working from home’ mod- tact center. Turkey Contact Center Awards, which was organ-
el since March, when the first ized by IMI Conferences for the 13th time this year, named
coronavirus case was seen in our team the best remote team established during the pan-
Turkey; and was named the demic. We are truly encouraged for bigger targets when we
‘Best Remote Team’ in Turkey are awarded for our customer-oriented approaches we have
Contact Center Awards. Me- implemented during the pandemic, just like we have done in
tin Demirel, Assistant General the last 60 years,” he said.